CityLightsLodge | Personal Information Protection Policy

Welcome to the CityLightsLodge Privacy Policy. This document outlines how your personal information is collected, used, and protected when you interact with our services in the United States. We are committed to ensuring the privacy and protection of your data. By using our services, you agree to the terms laid out in this policy, effective as of 01-07-2025.

Information Collection

When you use CityLightsLodge, we collect information necessary to provide our hotel booking services effectively. This information includes:

Personal Identification Information: Name, email address, phone number, and billing address.
Booking Details: Hotel preferences, stay dates, and special requests.
Payment Information: Credit card numbers and associated billing details.
Device Information: Information about the device used for access, including IP addresses and browser types.
Usage Information: Interaction data related to your use of our services.

Use of Information

We use your information for the following purposes:

To process and confirm bookings, manage reservations, and provide customer support.
To improve our services by understanding customer preferences and providing personalized experiences.
For billing purposes, processing payments, and preventing fraud.
To communicate with you regarding bookings, service updates, or promotional offers.
To comply with legal obligations and respond to legal requests.

Access and Control Over Your Data

You have the following rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Update: You can request changes to your personal data if it is incorrect or outdated.
Deletion: You can request the removal of your personal data from our records.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, complying with applicable law requirements.

Data Security and Protection

We employ industry-standard security measures to ensure your data is protected against unauthorized access, alteration, or deletion. These measures include encryption, firewalls, and regular security audits. However, no method of transmission over the Internet is entirely secure; as such, we cannot guarantee absolute security.

Data Retention

CityLightsLodge retains personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When personal data is no longer needed, it is destroyed or anonymized in a secure manner.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content. You can manage your cookie preferences in your browser settings. For more detailed information, please see our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any modifications will be posted on our website, and significant changes will be communicated directly. Please review this policy regularly to stay informed about our privacy practices.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: [email protected]

Address: 20516 | Gateway Court | 55044 | Lakeville | United States